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Shipping Policy
At Wishbone Pet Foods New Zealand, we strive to provide our customers with high-quality pet food products and exceptional service. To ensure that your orders are delivered in a timely and efficient manner, we have implemented the following shipping policy:
Order Processing and Preparation: Your order will be processed and prepared for shipment within 1-3 working days.
Shipping Rates: The shipping rates for orders will vary based on the weight of the package and the shipping destination. Shipping rates will be calculated and displayed during checkout. Orders over $50 are eligible for free standard shipping via Post Haste and Mainstream NZ.
Delivery Times: Please note that delivery times are estimated and are not guaranteed. Wishbone Pet Foods is not responsible for any delays caused by shipping carriers or unforeseen circumstances such as weather conditions or natural disasters.
Regional Shipping Days: To ensure that our products arrive at their destinations in the best possible condition, we have established different shipping days for certain regions in New Zealand. These shipping days are based on the estimated transit time to each region and may vary depending on the courier used. Here are the estimated shipping days for each region:
Please note that these estimated shipping days are based on business days and exclude weekends and holidays. Delivery times may also vary based on the courier and the shipping option selected by the customer.
International Shipping: At this time, we do not offer international shipping.
Order Tracking: Once an order is shipped, customers will receive a confirmation email with tracking information. Customers may also log in to their account on our website to view order status and tracking information here.
Damaged or Lost Packages: Wishbone Pet Foods is not responsible for any packages that are damaged or lost during transit. If a package is lost or damaged, customers should contact the courier to file a claim. However, we will do our best to assist customers in resolving any issues related to damaged or lost packages.
Returns and Refunds: Please refer here for our returns and refund policy.
If you have any further questions or concerns, please do not hesitate to email us at sayhello@wishbonepet.co.nz. We are committed to providing our customers with the best possible service and are always happy to assist.
